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Leading Change

Understanding change dynamics, key success factors for change, dealing with resistance, supporting your team through change.

15 October 2024

3 hours, 01:00 PM EDT - 04:00 PM EDT


  • $390.00 incl. Tax

26 November 2024

3 hours, 01:00 PM EST - 04:00 PM EST


  • $390.00 incl. Tax
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Program Overview:

This essential course is designed for managers in public service organizations who are tasked with leading and managing change. It offers a deep dive into the dynamics of organizational change, especially during times of crisis or uncertainty. Participants will learn effective strategies for communicating change, overcoming resistance, and building a resilient and innovative organizational culture. Through a combination of theory and practice, the course prepares leaders to drive transformation and ensure their teams are equipped to adapt and thrive.

Learning Objectives:

By the end of this webinar, participants will:

  • Understand the imperative for change within public service organizations and identify key triggers for change.
  • Master techniques for effectively communicating change to enhance team understanding and buy-in.
  • Develop strategies to address and overcome resistance to change, managing transitions smoothly.
  • Explore methods to foster a culture of innovation and adaptability within their teams.
  • Gain practical insights into leading significant change initiatives and driving organizational transformation.

Course Content:

1. Understanding Organizational Change and Crisis Management:

    • Examining the role of leadership in times of organizational change and crisis.
    • Examining the expectations toward leadership during a crisis

2. Leading Through Uncertainty and Ambiguity:

    • Key success factor of a change (from QIRC research)
    • Dealing with engagement and resistance

3. Leading Humans through transition

    • Leading rather than managing change
    • Making people succeed despite their discomfort, rather than without discomfort
    • Expectations of a leaders during a transition.

Core Skills Developed:

  • Effective Change Communication: Skills for articulating the need for change and the expected outcomes to various stakeholders.
  • Managing Resistance to Change: Techniques for identifying resistance, engaging with it constructively, and fostering acceptance.
  • Leadership in Transition Management: Approaches to support and guide teams during the transition phases of organizational change.

Teaching Methods:

This course incorporates various interactive and practical teaching methods tailored to adult learners, including:

  • Interactive Lectures: Insightful presentations to convey the theoretical foundations of leading change.
  • Workshops and Simulation Exercises: Practical activities to apply the concepts learned in realistic scenarios.
  • Group Discussions and Peer Learning: Opportunities to share experiences and strategies for leading change effectively.
  • Case Study Analysis: Examination of real-world examples of successful and unsuccessful change initiatives to draw practical lessons.


3 hours, including short breaks to ensure maximum engagement and effective learning absorption.

This course is crucial for leaders in public service who need to manage change effectively within their organizations. Participants will leave with a robust set of tools and knowledge to lead change initiatives confidently, ensuring their organizations are adaptable and resilient in the face of both expected and unforeseen challenges.