Skip to Main Content

3 hours

Managing Performance and Giving Feedback

Understand performance management, giving effective feedback, setting realistic performance objective and continuous conversation, developing a coaching approach

8 October 2024

3 hours, 01:00 PM EDT - 04:00 PM EDT


  • $390.00 incl. Tax

19 November 2024

3 hours, 01:00 PM EST - 04:00 PM EST


  • $390.00 incl. Tax
None of these dates work for you? Suggest another date & time


Program Overview:

This pivotal course equips frontline leaders with the necessary skills to enhance team performance through effective feedback and coaching. Participants will explore various types of feedback conversations, understand the role of emotions in feedback delivery, and learn to apply trust-building practices to enhance these interactions. The program integrates theoretical concepts with practical exercises, ensuring that leaders are prepared to drive continuous improvement and learning within their teams.

Learning Objectives:

By the end of this webinar, participants will:

  • Understand their critical role in influencing the performance of their team.
  • Recognize the importance and impact of delivering constructive feedback for continuous improvement.
  • Master the techniques for conducting positive, corrective, and coaching feedback conversations.
  • Apply fundamental coaching principles to foster effective and developmental feedback conversations.
  • Identify the role of emotions and trust in feedback delivery and use trust-building behaviors to enhance feedback effectiveness.

Course Content:

1. Performance Management: Concepts and Practices:

    • Overview of performance management and its significance in team development.
    • Strategies for integrating continuous feedback into team management.

2. Mastering Feedback Conversations:

    • Techniques for delivering positive feedback to reinforce and recognize efforts and achievements.
    • Methods for handling corrective feedback to address and rectify performance issues.
    • Using coaching feedback to support ongoing development and empowerment.

3. Applying the SBI-GROW Model:

    • Detailed exploration of the SBI (Situation-Behavior-Impact) and GROW (Goal, Reality, Options, Will) models to structure effective feedback and coaching conversations.

Core Skills Developed:

  • Effective Feedback Delivery: Skills for providing clear, constructive, and motivational feedback in various contexts.
  • Handling Difficult Conversations: Techniques for managing challenging discussions with sensitivity and assertiveness.
  • Coaching for Performance: Applying coaching methods to enhance individual and team performance.
  • Tracking and Measuring Improvements: Methods for monitoring progress following feedback to ensure actionable results.

Teaching Methods:

The course uses a range of participative teaching methods suited to adult learning, including:

Interactive Workshops: Hands-on practice with feedback models and techniques.

Role-Playing Scenarios: Simulated feedback conversations to enhance practical skills and confidence.

Group Discussions: Exchange of ideas and experiences to deepen understanding of effective feedback.


3 hours, including brief intervals to maintain participant engagement and enhance learning absorption.

This course is designed to strengthen the capabilities of frontline leaders in managing team performance effectively through strategic feedback and coaching. Leaders will leave the program with a comprehensive toolkit for fostering a culture of open communication and continuous development within their teams.