Managing Performance and Giving Feedback

Description

This pivotal course equips frontline leaders with the necessary skills to enhance team performance through effective feedback and coaching. Participants will explore various types of feedback conversations, understand the role of emotions in feedback delivery, and learn to apply trust-building practices to enhance these interactions. The program integrates theoretical concepts with practical exercises, ensuring that leaders are prepared to drive continuous improvement and learning within their teams.

Learning Objectives:

By the end of this webinar, participants will:

• Understand their critical role in influencing the performance of their team.
• Recognize the importance and impact of delivering constructive feedback for continuous improvement.
• Master the techniques for conducting positive, corrective, and coaching feedback conversations.
• Apply fundamental coaching principles to foster effective and developmental feedback conversations.
• Identify the role of emotions and trust in feedback delivery and use trust-building behaviors to enhance feedback effectiveness.

Course Content:

1. Performance Management: Concepts and Practices:

• Overview of performance management and its significance in team development.
• Strategies for integrating continuous feedback into team management.

2. Mastering Feedback Conversations:

• Techniques for delivering positive feedback to reinforce and recognize efforts and achievements.
• Methods for handling corrective feedback to address and rectify performance issues.
• Using coaching feedback to support ongoing development and empowerment.

3. Applying the SBI-GROW Model:

• Detailed exploration of the SBI (Situation-Behavior-Impact) and GROW (Goal, Reality, Options, Will) models to structure effective feedback and coaching conversations.

Core Skills Developed:

• Effective Feedback Delivery: Skills for providing clear, constructive, and motivational feedback in various contexts.
• Handling Difficult Conversations: Techniques for managing challenging discussions with sensitivity and assertiveness.
• Coaching for Performance: Applying coaching methods to enhance individual and team performance.
• Tracking and Measuring Improvements: Methods for monitoring progress following feedback to ensure actionable results.

Teaching Methods:

The course uses a range of participative teaching methods suited to adult learning, including:

• Interactive Workshops: Hands-on practice with feedback models and techniques.
• Role-Playing Scenarios: Simulated feedback conversations to enhance practical skills and confidence.
• Group Discussions: Exchange of ideas and experiences to deepen understanding of effective feedback.

Duration:

• 3 hours, including brief intervals to maintain participant engagement and enhance learning absorption.

This course is designed to strengthen the capabilities of frontline leaders in managing team performance effectively through strategic feedback and coaching. Leaders will leave the program with a comprehensive toolkit for fostering a culture of open communication and continuous development within their teams.

Certificate in Frontline Leadership

This course is part of the Certificate in Frontline Leadership offered by the institute. Through a blend of core and elective courses, participants will gain valuable insights and tools to excel in their roles and drive their teams towards success.

Facilitators

Mr. François Gagnon served as Vice-President of the Learning Lab at the IOG for 6 years.He brings rich experience in the area of public sector learning and leadership.  

Mr. Gagnon worked in the Public Service of Canada for 25 years, including 13 years as executive. He had the privilege to organize national ministerial consultations, to negotiate international and federal-provincial agreements and to lead national Grants and Contribution programs. At the Canada School of Public Service, he developed a change management and coaching practice. As Senior Director of Leadership Development, he led and oversaw the review of the entire suite of the School’s Leadership Development products for the Government of Canada. 

In 2014, Mr. Gagnon founded Lead-Action, a firm specialized in Leadership Development. He joined the Institute on Governance in 2019 where he has been using his knowledge and expertise to build on the IOG’s strong reputation in this area. 

Mr. Gagnon has a Degree in Computer Science and a Masters in Project Management during which he specialized in Leadership and Change Management. Over the last 20 years, he was lecturing in Leadership and Change at the University of Ottawa and Université du Québec en Outaouais. He completed required certifications to teach and administer a large range of psychometric instruments including products from the Center for Creative Leadership, Insights Discovery and two emotional intelligence instruments. He has facilitated and has managed the delivery of a large number of Leadership Development products and courses, including organizational 360-degree feedback processes and executive coaching in a large number of organizations in Canada and abroad. Mr. Gagnon was also invited to teach Leadership and Change Management at the University of Moscow and at the Russian Academy of Public Administration and has led the development of a Leadership Development program for Deputy Ministers of the Government of Ukraine. Through his work at Lead Action, he also contributed to leadership development projects in Indonesia, Belize and Mexico. 

In addition to his professional activities, Mr. Gagnon holds a Private Pilot license and is a classically trained pianist who performs regularly in the region. 

A seasoned, bilingual leader in public administration for over 30 years, Omer Boudreau has significant experience in public policy, corporate management and government operations.

He is a strategic leader who has successfully implemented transformational change in various settings. His reputation of excellence in building relationships, in the engagement of stakeholders and in achieving results has consistently earned him recognition among his peers.

Prior to launching his career as a leadership/management consultant, Omer served as VP, Corporate Management at the Public Service Commission of Canada, VP, Human Resources at the Canadian Food Inspection Agency and DG, Therapeutic Products at Health Canada. He also served in several other executive positions in the federal public service. Having led corporate functions and operational programs, in both regional settings and in the National Capital,

Omer has a broad understanding of public administration and a wealth of experience that he now shares passionately with his clients. In addition to public administration, Omer’s passions include cooking for family and friends and playing music.