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3 hours

Leading Your Team

This dynamic course is designed specifically for frontline leaders who seek to strengthen their team leadership skills. It offers practical insights into team building, motivation, conflict resolution, and trust-building. Participants will learn effective coaching and mentoring techniques, enabling them to foster a resilient and high-performing team environment. The course covers a comprehensive set of leadership skills essential for managing and inspiring teams effectively.

17 September 2024

3 hours, 01:00 PM EDT - 04:00 PM EDT


  • $390.00 incl. Tax

24 October 2024

3 hours, 01:00 PM EDT - 04:00 PM EDT


  • $390.00 incl. Tax
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Learning Objectives:

By the end of this webinar, participants will:

  • Master techniques for building and motivating a cohesive team.
  • Understand and enhance trust dynamics within the team.
  • Employ strategies to effectively manage conflicts and navigate difficult conversations.
  • Learn to build team resilience in the face of challenges.
  • Develop skills in coaching and mentoring team members towards their professional growth.

Course Content:

  1. Building Positive Team Relationships:
  • Techniques for establishing and strengthening team unity.
  • Strategies to build trust and engagement in your team.
  • Building a resilient team
  1. Influence, delegation and decision making
  • Best practices for delegating tasks to optimize team performance.
  • Methods for providing and receiving constructive feedback.
  • Techniques for recognizing and rewarding team members’ efforts.
  1. Giving feedback while strengthening the relationship
  2. Handling conflict in your team
  3. Coaching skills

Core Skills Developed:

Conflict Resolution: Approaches for resolving conflicts and giving feedback effectively.

Communication Mastery: Skills in active listening, effective questioning, and clear messaging.

Coaching and Team Development: Advanced coaching techniques to enhance team member growth and performance.

Understanding Team Dynamics: Navigating the stages of team development: Forming, Storming, Norming, Performing.

Teaching Methods:

The program uses a blend of participative and reflective teaching methods suitable for adult learning, including:

  • Interactive Workshops: Practical sessions to apply team-building and conflict management skills.
  • Role-Playing Scenarios: Realistic simulations to practice leadership techniques and feedback delivery.
  • Group Discussions and Peer Learning: Structured discussions to exchange experiences and strategies.
  • Case Studies: Analysis of real-life leadership challenges to contextualize learning.


3 hours, including brief intervals to ensure continuous engagement and learning absorption.

This program equips frontline leaders with the necessary skills to lead their teams effectively, fostering an environment of growth, resilience, and productivity. Participants will leave with a robust set of strategies and practical tools to implement in their leadership roles.