Resolving Conflicts

Description

This course provides comprehensive training on conflict management within the workplace, targeting leaders and managers. Participants will learn to recognize different types of conflicts, understand their potential impacts, and apply effective resolution strategies to foster a creative and collaborative environment. The course emphasizes the positive aspects of conflicts when managed properly and provides tools for transforming conflicts into opportunities for team growth and innovation.       

Learning Objectives:

By the end of this webinar, participants will be able to:

• Define conflict and understand its crucial role in dynamic and progressive organizations.
• Recognize the costs of untreated conflicts and the benefits of effectively managed conflicts.
• Identify and apply different conflict resolution strategies such as cooperation, assertiveness, and compromise.
• Engage in productive dialogues to resolve conflicts and prevent escalation.
• Facilitate team discussions to enhance understanding and mutual respect among team members.

Duration:

• 3 hours, including brief intervals to ensure continuous engagement and learning absorption.

Certificate in Frontline Leadership

This course is part of the Certificate in Frontline Leadership offered by the institute. Through a blend of core and elective courses, participants will gain valuable insights and tools to excel in their roles and drive their teams towards success.

Facilitators

Mr. François Gagnon served as Vice-President of the Learning Lab at the IOG for 6 years.He brings rich experience in the area of public sector learning and leadership.  

Mr. Gagnon worked in the Public Service of Canada for 25 years, including 13 years as executive. He had the privilege to organize national ministerial consultations, to negotiate international and federal-provincial agreements and to lead national Grants and Contribution programs. At the Canada School of Public Service, he developed a change management and coaching practice. As Senior Director of Leadership Development, he led and oversaw the review of the entire suite of the School’s Leadership Development products for the Government of Canada. 

In 2014, Mr. Gagnon founded Lead-Action, a firm specialized in Leadership Development. He joined the Institute on Governance in 2019 where he has been using his knowledge and expertise to build on the IOG’s strong reputation in this area. 

Mr. Gagnon has a Degree in Computer Science and a Masters in Project Management during which he specialized in Leadership and Change Management. Over the last 20 years, he was lecturing in Leadership and Change at the University of Ottawa and Université du Québec en Outaouais. He completed required certifications to teach and administer a large range of psychometric instruments including products from the Center for Creative Leadership, Insights Discovery and two emotional intelligence instruments. He has facilitated and has managed the delivery of a large number of Leadership Development products and courses, including organizational 360-degree feedback processes and executive coaching in a large number of organizations in Canada and abroad. Mr. Gagnon was also invited to teach Leadership and Change Management at the University of Moscow and at the Russian Academy of Public Administration and has led the development of a Leadership Development program for Deputy Ministers of the Government of Ukraine. Through his work at Lead Action, he also contributed to leadership development projects in Indonesia, Belize and Mexico. 

In addition to his professional activities, Mr. Gagnon holds a Private Pilot license and is a classically trained pianist who performs regularly in the region.