3h
Resolving Conflicts
This course provides comprehensive training on conflict management within the workplace, targeting leaders and managers
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Description
This course provides comprehensive training on conflict management within the workplace, targeting leaders and managers. Participants will learn to recognize different types of conflicts, understand their potential impacts, and apply effective resolution strategies to foster a creative and collaborative environment. The course emphasizes the positive aspects of conflicts when managed properly and provides tools for transforming conflicts into opportunities for team growth and innovation.
Learning Objectives:
By the end of this webinar, participants will be able to:
- Define conflict and understand its crucial role in dynamic and progressive organizations.
- Recognize the costs of untreated conflicts and the benefits of effectively managed conflicts.
- Identify and apply different conflict resolution strategies such as cooperation, assertiveness, and compromise.
- Engage in productive dialogues to resolve conflicts and prevent escalation.
- Facilitate team discussions to enhance understanding and mutual respect among team members.
