Richard Rochefort is a senior Canadian expert on service delivery excellence in the public sector and President of Dare to Lead. He is a brilliant leadership and innovation strategist, highly sought-after executive coach and outstanding public speaker in both English and French. He retired in 2012 as Assistant Deputy Minister in the Public Service of Canada. During his last 15 years as a senior leader, he devoted relentless efforts to public sector renewal, using learning as a strategic lever to build and sustain a culture of service excellence. Most notably, he was intimately involved from 2006 to 2011 in the creation of Service Canada where he built a corporate university dedicated to citizen-centred service. He has since provided expert advice to many Canadian government departments and to public sector organizations around the world. He regularly delivers keynote addresses to international audiences and facilitates learning sessions on service culture in the public sector, most recently in Australia, Brazil, Belize, the Dominican Republic, India, Mexico, Chile, Costa Rica, Salvador and Colombia. Using storytelling and humour, he challenges and engages public service audiences at all levels on topics ranging from leadership and management to public sector innovation, service excellence and organizational culture change. Richard has counselled numerous public sector management teams and mentored hundreds of public service leaders and future leaders. He sits on the Certification Board of the Institute for Citizen-Centred Service (ICCS).