System Integration for Access: Using Policy and Technology to Advance the Public Good of Accessible Transportation

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The nature of accessibility in transportation is changing. With new and enhanced approaches to mobility becoming commonplace along with the growing needs for accessibility that come with an aging population, accessible transportation is of ever growing importance. The principal site for accessibility barriers occur today around the barriers that arise at transportation nodes, making effective system integration of paramount importance.To be sure, improved system integration will continue to require sustained infrastructure investments, but digital technologies and the digital revolution writ-large provide new opportunities for addressing barriers and improving access.

Digitally empowered personal navigation tools, augmented reality technologies and the proliferation of big data all present novel options for actors seeking to improve the accessibility of transportation. With that being said, some of the most radical improvements to the accessibility of Canada’s transportation system will occur as the result of successfully embracing more incremental technologies through enhanced governance, such as rapid and reliable information-sharing between transportation service providers. This report finds that there are a range of digital solutions which can be put to use to improve system integration and the effectiveness of the transportation system in Canada overall.

About the author

Mark Robbins

Mark Robbins

Senior Researcher

Mark's work principally addresses impact of the digital revolution on government, governance and public administration as well as how government itself impacts technological development through its actions for governing the ICT sector. Mark can be found working on a range of projects related to 21st century policy areas including digital transformation, innovation, digital government and artificial intelligence. When not writing research, Mark also organizes the IOG's Policy Crunch speaker series and annual Future Forum conference.

Prior to joining the IOG, he held various research positions on economic and political affairs, including at the Munk School at the University of Toronto, the Conference Board of Canada, UN-ESCAP, the Canadian Transportation Agency and the Parliament of Canada. Mark holds a Bachelor of Social Science in Political Science from the University of Ottawa, an M.A. in Political Economy from Carleton University and a certificate in commerce from Mohawk College.

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