Does ‘Deliverology’ Deliver?

1 minute read

The deliverology approach has been implemented in many different jurisdictions. Proponents claim that the approach significantly improves delivery of policy outcomes. Others argue that some of the claimed improvements result from “gaming” of measures, that the approach is best used in situations where government agencies are performing poorly and where short-term clearly-measured goals can be identified. Furthermore, many of the improvements noted in various jurisdictions plateau or regress over time. The evidence also suggests that significant resources are required to properly implement the approach. This report concludes that while the top-down, measurement-driven approach can be successful in the short-term, the Implementation Unit approach adopted by the UK, Australia and other jurisdictions might be a better long-term model.

About the authors

Greg Richards

Greg Richards


Gregory Richards, MBA, Ph.D, FCMC

Greg joins the IOG from the University of Ottawa were he was Director of the MBA program and of the IBM Centre for Business Analytics and Performance. He is a former public servant having worked at Transport Canada and Consulting and Audit Canada, has over 20 years of consulting experience, is a Certified Management Consultant, a Fellow of the CMC-Ontario Institute of Management Consultants, and an Academic Fellow of the International Council of Management Consulting Institutes. He is also an Adjunct Professor at the University of Ottawa and a Lean Six Sigma practitioner certified by Villanova University.

Greg’s research and advisory services focus on improving organizational effectiveness through the use of data analytics and digitization strategies. He has taught in MBA programs for over 15 years and has designed and delivered executive education courses for several government and private sector organizations.

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Matt Chegus

Matt Chegus is a Senior Consultant with Deloitte’s Technology Strategy and Innovation practice. He has a Bcomm. in business strategy from the University of Alberta, an MSc in innovation management from the University of Ottawa, and 5 years of consulting experience for public sector organizations. He also has a published book chapter on the use of big data and analytics in public sector organizations. Matt’s work focuses on helping organizations synergize technology and business expertise to achieve greater value from investments in advanced technology.