Does ‘Deliverology’ Deliver?

1 minute read

The deliverology approach has been implemented in many different jurisdictions. Proponents claim that the approach significantly improves delivery of policy outcomes. Others argue that some of the claimed improvements result from “gaming” of measures, that the approach is best used in situations where government agencies are performing poorly and where short-term clearly-measured goals can be identified. Furthermore, many of the improvements noted in various jurisdictions plateau or regress over time. The evidence also suggests that significant resources are required to properly implement the approach. This report concludes that while the top-down, measurement-driven approach can be successful in the short-term, the Implementation Unit approach adopted by the UK, Australia and other jurisdictions might be a better long-term model.

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