Webinar - Empathy-Based Policy Approaches

1 day courseIn Virtual
  • April 28, 20211:00pm - 4:00pm
Register ›

Emotional intelligence and empathy can be powerful policy tools, increasingly recognized as a ‘gateway’ into understanding policy issues. Learn innovative thinking techniques that incorporate empathy as a critical step in policy-making and policy-delivery. Explore how empathy empowers government to build strong relationships with citizens and stakeholders through collaborative working, engagement and innovative techniques.

What you will gain

  • Understand the concepts of emotional intelligence and empathy.
  • Understand how to use empathy to understand public policy problems.
  • The principles and practical tools of techniques to use empathy in public policy.
  • The importance of empathy as part of collaborative working and engagement with citizens.

Who should attend?

Typical attendee profile(s):

Policy analysts, new and experienced, who have an interest in innovation and new directions in policy. Operational and program delivery staff, who want to improve program results and outcomes. Public servants who want to expand their skills in innovative thinking and policy-making.

Course fee(s)

$390 per attendee

As a not-for-profit organization, the IOG does not charge HST.

Registration is done through an online registration system where you can select to pay by credit card or request an invoice.

Group discounts

If you have more than two people attending, you may be eligible for a group discount. Contact us for details at 613-562-0090 or learningcentre@iog.ca.

Main contact

Learning Centre
(613) 562-0090 ext. 200
1 day courseIn Virtual
  • April 28, 20211:00pm - 4:00pm
Register ›

The IOG value-added

All IOG courses are prepared and taught by those who have held senior positions in the federal government. They are guided by a Learning Committee of senior federal government public servants.

For those who wish to have an adapted course that is specific to their issues and requirements, customized course offerings can be delivered on request for branches, teams or groups, in English or French in any part of the country.

The IOG also offers the Coaching Circle, to assist executives and officers at all levels of government as well as non-profit and other organizations in the development of their leadership skills.

More on custom offerings ›