Essential Skills: Difficult Conversations and Effective Feedback

1 day courseIn Ottawa, ON
  • February 18, 20218:30am - 4:30pm
Register ›


The performance and talent management regimes include specific requirements for feedback from managers to employees. Are you ready to enter into these crucial conversations? How do you make your feedback a motivational opportunity and avoid creating a terrible minefield fraught with cynicism, uncertainty and conflict?

Course Description

This one-day session will help you develop your feedback skills, enhance trust and increase the impact of your conversations and avoid a minefield caused by poor communication. Understand what makes a difficult conversation difficult, learn about yourself as a feedback giver, understand your pressure points and challenges, learn how to create motivating conversations that trigger action.

What you will gain

Participants will learn about:

  • Through the support of experienced certified executive facilitators, learn how to establish a powerful trust-based relationship with your staff. You will learn to create the space for the challenging conversation to occur without stepping on landmines.
  • Learn approaches and obtain tools to turn challenges into opportunities. Learn and practice so you leave the workshop more skilled, more knowledgeable and ready to motivate your team to be even more successful.

Who should attend?

Typical attendee profile(s):


Manager at all levels

· A leader looking to enhance your skills in performance feedback.

· Looking for tools to approach challenging conversations

· In search of ways to be honest without alienating the relationship

What's included

Expert facilitation, lunch and course materials.

Course fee(s)

$790 per attendee

As a not-for-profit organization, the IOG does not charge HST.

Registration is done through an online registration system where you can select to pay by credit card or request an invoice.

Group discounts

If you have more than two people attending, you may be eligible for a group discount. Contact us for details at 613-562-0090 or

Main contact

613-562-0090 x200
1 day courseIn Ottawa, ON
  • February 18, 20218:30am - 4:30pm
Register ›

The IOG value-added

All IOG courses are prepared and taught by those who have held senior positions in the federal government. They are guided by a Learning Committee of senior federal government public servants.

For those who wish to have an adapted course that is specific to their issues and requirements, customized course offerings can be delivered on request for branches, teams or groups, in English or French in any part of the country.

The IOG also offers the Coaching Circle, to assist executives and officers at all levels of government as well as non-profit and other organizations in the development of their leadership skills.

More on custom offerings ›