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Coming out of COVID-19, we know that governments will face a changed environment that will include paradigm shifts in citizen expectations, the nature of work, the role of government, the use of technology, the delivery of services, and government internal policies and procedures, to name a few. 

Governments have responded to the crisis in two ways: by ramping up or shutting down. Neither is sustainable. As we transition to a new normal, now is the time for governments and their organizations to assess, understand and address the impact of the COVID-19 experience on their mandates, roles, priorities, relationships with stakeholders and how they do business.

The federal government will have to make some tough decisions as it moves through pandemic management into a post-crisis environment. It will face an unknown future with often-conflicting demands as the private sector, interest groups and civil society come forward with advice and demands. 

To what extent are the public service organizations prepared and able to provide leadership with realigned policies, regulation, and sectoral interventions when emerging on other side of the crisis?  Importantly, how will they ensure that the high levels of trust that Canadians now have for their governments are maintained?

The IOG has developed a guide for government organisations. Called ‘Preparing for the Future while Navigating the Present’, it outlines how they can begin the process of adapting to a new normal while supporting the government in charting a leadership path that will both meet immediate needs and result in a modern, unified, stronger Canada able to meet the multiple challenges of the 21st century.  

I hope you find it useful.

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Public Service Planning for a Post-COVID-19 Environment

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