Publications

Citizens as Prosumers: The Next Frontier of Service Innovation

In our increasingly networked world, issues and problems quickly spill outside the organizational and even geographic boundaries of governmental institutions. Technologies have evolved at an incredible rate, but the institutional and organization learning that governments require to apply these technologies to problems progresses much more slowly.

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About the Authors

  • Maryantonett Flumian

    Maryantonett Flumian

    President

    As the President of the Institute on Governance, Maryantonett Flumian is responsible for the development of the Institute’s vision and strategic direction, project and partnership development, and the fostering of programs to promote public discussion of governance issues.

    She is a seasoned senior executive at the Deputy Minister level in the Canadian federal Public Service with more than 20 years of large-scale operational experience in the economic, social and federal/provincial domains. She is internationally recognized for her work as a transformational leader across many complex areas of public policy and administration such as labour markets, firearms, fisheries, and environmental issues. She was the first Deputy Minister of Service Canada. Her current research focuses on leadership, collaboration, governance, and the transformational potential of technology primarily in the area of citizen-centered services. Maryantonett was at the University of Ottawa between 2006 and 2009 initiating programming for the development of senior public service leaders.

    Maryantonett holds a Master’s Degree in History and completed comprehensive exams towards a PhD in History at the University of Ottawa.


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