Chief Operating Officer
Jennifer Smith has over 20 years direct consulting and research experience as a senior advisor in organizational assessment; business/organizational renewal, talent management and transformation initiatives in the public, not-for-profit and private sectors. She also has a recognized expertise in risk-based and results based management and reporting on results and communicating value added. She has worked for a variety of organizations most recently as President of Intergage Consulting Group Inc.
In addition to her role in supporting IOG’s operations, she will be involved in thought leadership and in providing advisory services on modernization and transformation to a variety of IOG’s clients.
She has a wealth of experience in working with and coaching senior leadership teams in planning for the future and dealing with change in a timely and holistic way; engaging stakeholders at all levels of the organization and externally to inform transformations; and monitoring and reporting on results. Jennifer is a strong believer in the philosophy that “employees support what they help to create” and grounds her change management approach in both the critical work of John Kotter in helping organizations effectively manage and accelerate change and Prosci’s ADKAR model of individual change and capacity development. She has extensive experience consulting with and engaging key stakeholders, employees and unions to inform decision-making and provide input to renewal and business/organizational transformation initiatives. She is a recognized expert in group facilitation.
Jennifer holds a Master of Arts, Public Administration from Carleton University. She is a Certified Management Consultant and Credentialed Evaluator with the Canadian Evaluation Society.