The structures, systems and processes typical of current governments are under pressure. The challenges of citizen involvement, technology, demographics and globalization have drastically changed expectations. Governments are seeking new ways of governing, new ways of engaging partners and new ways to deliver services. Internally, this translates to breaking down traditional working silos, to encouraging innovation and reshaping the very nature of work. Externally, potential partners and those benefitting from government programs can contribute strongly to the mix. Even while these changes are being made, all aspects of modernization must be aligned so that they complement each other.
How we can help you
We are able to draw from the broader expertise of our IOG colleagues who have worked both in Canada and abroad, across all sectors of society in a wide range of subjects. Our advice is underpinned by our extensive research in all areas of governance.
To this end, we provide services in different ways:
With a highly experienced team of consultants and associates having worked sector-wide in public, private and not-for-profit institutions, across Canada and abroad, the Institute on Governance provides leading expertise in governance advisory and training services.
Citizen Engagement: The citizen-centred business model puts the citizen at the heart of the service design and delivery by providing one-stop, easy-to-access, personalized service. This approach provides more separation between the policy and service delivery functions and clearer accountability for each. The IOG offers needs analysis, developing strategic and implementation plans for engagement; designing, managing and facilitating engagement initiatives (live and web-based); preparing input analyses and reports; and providing advice on policy partnerships.
Collaboration: With web 2.0, we have the tools to leap over hurdles to innovation, look beyond our obsession with structure and seek out the enablers of innovation. Mass collaboration has the potential to transform most spheres of government and help government and the citizenry develop more timely and personalized service at lower costs with better outcomes.
Managing Identity: Managing information about people and their needs is critical to enabling responsive, personalized government services. Concerns arise about privacy, security, accuracy, managing identity along a continuum of activities, and multi-party collaboration. The ultimate aim is a new information architecture that integrates service delivery and citizen engagement.
Accountability and Performance Management: The IOG focuses on the nature and effectiveness of accountability relationships such as citizens and their elected representatives, across levels of government, between the governing bodies of NGOs and their stakeholders, and between government and civil society.
The Institute on Governance offers a range of courses, boot camps and leadership programs aimed at equipping practitioners, policy makers and public sector leaders with essential knowledge and skills in pertinent issues.