Frequently Asked Questions About Course Registration

Q: Why do I need to set a password during registration for a course?

A: During your first registration for any of the Institute on Governance’ offered courses, you will need to create an account which contains your personal details (phone number, address, title, etc…) and payment method for the course.  The same account will be used for any future courses you may decide to attend in the future; and is also used for changing any personal information supplied during the initial registration process.  The password is a security method set in place for access to your account details.

Q: What can I do to retrieve an unknown password for an account?

A: We can reset account passwords.  Please email learningcentre@iog.ca concerning any account that may have a misplaced password and we will resolve the issue with you.

Q: Can I register more than one person for a course and how?

A: Yes, you can create a group registration.  During the registration process an option to “Add Another Person” will be offered by way of a button that can be selected.  Doing so, will bring up another page requiring the personal information of the next registrant in the group.  

Q: Can I register for multiple courses?

A: Yes, you can register for multiple courses.  After your first successful registration for any of the Institute on Governance’ courses; the account that is created is then used for any future course registrations and can be used any number of times.

Q: I am having problems registering for a course.  Who can I contact for help?

A: Please call 613-562-0090 Ext:234, or send an email to learningcentre@iog.ca for assistance with any difficulty you may encounter during the registration process.

Q: What payment methods are offered?

A: The payment methods offered are online credit card payment (Visa and MasterCard), invoice and purchase order.

Q: How can I view my invoice for a course?

A: You will receive an invoice by email to the address provided during the registration for any course.  You can also access your account by way of the email address and password used during the registration process to view the invoice by following the “View or Change Your Existing Registration” link found on the initial course registration page.

Q: What is the cancellation policy for the Institute's Learning Lab courses?

A: Our cancellation policy is as follows:

1. If you are unable to attend, you can designate a replacement at any time without penalty. Simply login to your profile from the link in your confirmation email and enter their name as a replacement.

2. You can transfer into another course date for no charge up to 7 working days before the course.  Please contact our Learning Lab.

3. Cancellations received in writing (by email) up to 7 working days prior to the course will be refunded, minus a $35 service fee. After this date, you will be charged the full course fee.  Please note that if you don’t cancel and don’t attend, you are still responsible for payment.

4. Please note that the Institute reserves the right to cancel a course in case of insufficient registration. In the unlikely event of a course cancellation, we will attempt to notify you at least 7 working days prior to the course. Our liability is limited to the value of registration which will be fully refunded.