The 2nd Annual Digital Governance Forum

Panelists:  Dan Gardner, Kathleen Monk, Tim Powers  Moderator: Althia Raj

Panelists: Dan Gardner, Kathleen Monk, Tim Powers Moderator: Althia Raj

Co-organized by the Institute on Governance and the Centre for Public Impact, and supported by its partner institutions, the second annual Digital Governance Forum brought together citizens, elected officials, academics, public servants, and industry leaders over the course of two days to discuss these and related questions.

This year’s forum focused on ‘Democratic Governance in a Networked Age’, exploring how digital culture provides new governance opportunities for Westminster democracies like Canada’s, enabling the development of public institutions that are more open, collaborative, responsive and inclusive. The forum’s panels generated follow-on questions and observations on the state of practice and future directions, as well as concrete, practical recommendations aimed at ensuring that our governing institutions have the competencies and expertise they need to meet changing citizen expectations and to deliver results quickly and effectively.

We discussed new and innovative ways to: advise leaders; engage citizens and stakeholders; build new cultures in our institutions and polity; define collective interests; share, lever and protect data; and understand how Westminster governance is now working and could work in the digital era.

We invite you to watch highlights from the forum as well as behind the scenes video interviews and podcasts from some of our speakers. We will be posting videos, podcasts and articles from the Forum over the next month and encourage you to check back or follow us on twitter @IOGca.

Please check back as we will be adding more links including highlights from the Forum as well as behind the scenes interviews!

Matthew Mendelsohn- Results & Delivery in a Digital Context


  • logo (1) CPI-Primary_WB_RGB3

    The Institute on Governance in partnership with the Centre for Public Impact Presents:

    The 2nd Annual Digital Governance Forum

    Democratic Governance in a Networked Age

    May 12th & 13th 2016
    The Adobe Conference Centre
    Ottawa, Ontario

  • Digital Governance Forum 2016

     Democratic Governance in a Networked Age

    May 12-13, 2016


    Two forces – digital and governance – are meeting like tectonic plates, shifting the landscape and giving rise to new peaks and valleys around key governance questions that all citizens need to be concerned about: Who has real power? How should decisions be made? How can all players make their voices heard and ensure that account is rendered?

    Co-organized by the Institute on Governance and the Centre for Public Impact, and supported by its partner institutions, the second annual Digital Governance Forum will bring together citizens, elected officials, academics, public servants, and industry leaders over the course of two days to discuss these and related questions.

    This year’s forum will focus on ‘Democratic Governance in a Networked Age’, exploring how digital culture provides new governance opportunities for Westminster democracies like Canada’s, enabling the development of public institutions that are more open, collaborative, responsive and inclusive. The forum’s panels will generate follow-on questions and observations on the state of practice and future directions, as well as concrete, practical recommendations aimed at ensuring that our governing institutions have the competencies and expertise they need to meet changing citizen expectations and to deliver results quickly and effectively.

    We will discuss new and innovative ways to: advise leaders; engage citizens and stakeholders; build new cultures in our institutions and polity; define collective interests; share, lever and protect data; and understand how Westminster governance is now working and could work in the digital era.

    We hope you will join us.

     Digital Governance Forum 2016

    Democratic Governance in a Networked Age


     May 12th 2016

    Day 1

    8:00 Breakfast & Networking


    • Conference chair: Catherine Clark, President, Catherine Clark Communications Inc.
    • Host sponsor: Terry Ansari, Vice President, Strategic Engagement, Adobe
    • Presenting sponsor: Rodney MacDonald, Senior Manager, Global Public Policy, Intuit
    • Welcome:  Maryantonett Flumian, President, Institute on Governance
      Danny Buerkli, Program Director, Centre for Public Impact
    8:45 Keynote Remarks: Hon. Bardish Chagger, PC MP, Minister of Small Business and Tourism
    9:00     Keynote Address: Frank Graves, President, EKOS Research Associates

    “How Economic, Cultural and Technological Shifts are Altering Citizen Expectations for the Role of the State”

    10:15 Break 
    10:30 Session 1 (Democratic Institutions)  

    Legitimacy and Voice in the Digital Age

    • Tim Powers, Summa Strategies
    • Dan Gardner, Author
    • Kathleen Monk, Kathleen Monk Consulting
     Moderator  Althia Raj, Huffington Post

    Theme: Legitimacy refers not only to the recognized legal and moral authority to govern, but also to the acceptance of decisions and actions even by those who may not agree with them. The concept of voice is critical to such acceptance: citizens understand that someone has to make decisions, but now, more than ever, they expect their own views to receive a fair and meaningful hearing. In the digital age, openness and transparency will be necessary to allow large and complex public institutions to respond quickly to this fundamental principle. Significant empowerment ­– cultural, structural and technological – is needed to realize the appropriate pace and scale of innovation in Canadian governance. Digital technologies may be the key to unlocking new opportunities for legitimacy and voice but charting the way forward will require both careful deliberation and leadership.



    • Can traditional Westminster governance structures like parliament remain sheltered from the way public dialogue takes place outside of it? Should they be?
    • How do governments continue to build national consensus in an era of micro-targeting, and personalized service delivery?
    • Is it beneficial or even possible to preserve slower, more deliberative decision-making bodies in the midst of a much faster communications cycle?
    • Where can greater openness and transparency increase legitimacy and/or facilitate greater citizen participation in democracy?
    11:45 Lunch
    12:45 Session 2 (Public Service)   

    The Evolving Role of the Professional and Non-partisan Public Service

    • Jocelyne Bourgon, PC OC, President, Public Governance International
    • Tom Steinberg, Tech & Social Impact Consultant and Writer (UK)
    • Margaret Biggs, Skelton-Clark Fellow, School of Policy Studies and Department of Political Studies
     Moderator Amanda Clarke, Assistant Professor, School of Public Policy & Administration, Carleton University

    Theme: Digital technologies challenge both the anonymity of public servants and their traditional place in the policy field. At the same time, they allow the “multiple truths” that demand recognition in the context of complex issues to surface. Failure to incorporate the views of newly empowered stakeholders in and out of government comes with increasing costs and can often reinforce a defensive reliance on rules-based culture, self-censorship and blind implementation on the part of public servants. Today, as innovation cycles grow shorter, governments are attempting to re-integrate previously outsourced capacities like data and policy analysis and innovation. The ability to recognize and interrogate the assumptions inherent in the government’s tool kit will need to be more comprehensive and pervasive. Accordingly, a broader scope for recognizing expertise, and deliberate, planned talent exchange between the public and private sectors is necessary.



    • How can public servant skills and capacities be most effectively deployed in a digital public service? Can we engineer a generative, innovative public service?
    • What becomes of “speaking truth to power” in the multi-stakeholder, digital age? Can initiative come from below, as well as from above?
    • Is there a new balance needed between deep subject matter and broad managerial expertise?
    • Can public service anonymity be retained? Has ‘the bargain’ been broken? What does the new bargain look like?
    2:00 Break
    2:15 Session 3 (Policy)

    Restoring Faith and the Role of Evidence Based Decision Making

    • Matthew Mendelsohn, Deputy Secretary to the Cabinet (Results and Delivery), Privy Council Office
    • Jean-Noé Landry, Executive Director, Open North
    • Maryantonett Flumian, President, Institute on Governance
    Moderator Danny Buerkli, Program Director for the Centre for Public Impact

    Theme: Digital era tools and technologies can both reveal and obscure the information needed by governing institutions and viable approaches for policy development. While open government initiatives, new citizen co-production and crowd-sourcing methodologies seem to promise a new era of active citizen participation, government silos continue to undermine the capacity of governing institutions to work together to empower the complex networks that are essential to digital-age solutions. In addition, the multiplicity of available information sources can outstrip institutional capacity to bring the right information to bear in meaningful ways. The values and intent informing the use of new tools are more important than ever. Fairness and ethical behavior have both a timeless dimension and a rapidly evolving one. Improving fairness and restoring faith in government are critical to maintaining trusted societal relationships.



    • How can we facilitate a broader, deliberative, democratic debate in Canada? Are there new forms of citizen engagement we should be contemplating?
    • How can governments encourage greater citizen engagement with their Open Government platforms?
    • How can we better align new technologies with current public servant workflows and include them in performance metrics without adding extra work?
    • Can public servants help to privilege evidence-based decision making over popular opinion and political expediency? Would this be anti-democratic? Is it the role of the public service?
    3:30           Keynote:

    • Rt Hon. Francis Maude, Lord Maude of Horsham; Former Minister for the Cabinet Office, UK
    • Mike Bracken, Chief Digital Officer, The Co-operative Group, UK; Former Chief Data Officer, UK
    5:00 Cocktail Reception

    Salt – Dining+Lounge, 345A Preston St, Ottawa


    May 13th 2016

    Day 2

    8:00 Breakfast & Networking
    8:30 Welcome

    Remarks from the Institute on Governance 

    • Davide Cargnello, Chief Research Officer, IOG

    Remarks from the Centre for Public Impact 

    • Danny Buerkli, Program Director, CPI 

    Remarks from the Social Sciences and Humanities Research Council

    • Ursula Gobel, Associate Vice President, Future Challenges, SSHRC
     9:15            Session 4 (Service) 

    New Approaches to Governance: Government as a Platform

    • Mike Bracken, Chief Digital Officer, The Co-operative Group, UK; Former Chief Data Officer, UK Government
    • Anthony Williams, Co-founder & President, Centre for Entrepreneurship and Economic Performance
    • David Eaves, Fellow and Adjunct Lecturer, Kennedy School of Government, Harvard University.
    Moderator Rodney MacDonald, Senior Manager, Global Public Policy, Intuit

    Theme: Government as a Platform is a new vision for digital government; a common core infrastructure of shared digital systems, technology and processes on which it’s easy to build advanced, user-centric government services. Information produced by and on behalf of citizens is the lifeblood of the economy and the nation and government has a responsibility to treat that information as a national asset. Citizens are connected like never before and have the skill sets and passion to solve problems affecting them locally as well as nationally. Government information and services can be provided to citizens where and when they need them. Citizens are empowered to spark the innovation that will result in an improved approach to governance. In this model, government is a convener and an enabler rather than the first mover of civic action.


    • What effective steps need to be taken to make government the platform for a wider service design and delivery ecosystem?
    • How can governments prepare for an online service ecosystem that transcends legal and regulatory jurisdictions?
    • Is it possible for governments to maintain the ideal of single-window, Integrated Service Delivery in the context of a continuously evolving service ecosystem that includes private and non-governmental providers?
    10:30 Break
    10:45 Keynote:  Don Tapscott, CEO of The Tapscott Group

    “Blockchain Revolution: How the Technology Behind Bitcoin is Changing Money, Business, Government and the World”

    11:45 Lunch
    12:45 Session 5 (Regulation)

    Regulating in Public Interest: Privacy and Security

    • Corinne Charette, Senior Assistant Deputy Minister and Chief Digital Officer, Innovation, Science and Economic Development Canada
    • Anil Arora, Assistant Deputy Minister, Health Canada
    Moderator Amanda Connolly, National Security Reporter, iPolitics (TBC)

    Theme: Transactions across different industrial sectors are increasingly permeated by software algorithms which themselves govern and regulate the possibilities of those transactions. This creates a need for cross-sectoral regulatory expertise in areas like software, but also security, privacy, Intellectual Property protections, etc. across the whole of government so that they may interrogate these encoded algorithms and ensure the public good. Failure to achieve a whole-of-government regulatory expertise allows disruptive new companies to challenge the mandate of existing regulators and increases the risk that regulators will either fail to act in time to protect the public interest or act too soon and snuff out innovation in a sector, through a lack of needed understanding. The cost of regulatory failure increases as new stakeholders enter the conversation rendering dialogues more public and potentially embarrassing for governments.


    • How do we effectively characterize and respond to disruptive technologies?
    • How can regulators avoid traditional dangers (e.g. capture, regulatory obsolescence, etc.) in an age of innovation and multi-sectoral proliferation?
    • How should government regulators integrate themselves into a wider regulatory ecosystem that grants an increasing regulatory power to stakeholders outside government?
    • What role should citizen preferences play in the practice of regulation?
    2:00 Break
    2:15 Session 6 (Future)

    Where Citizens Are Taking Us: Governance and Innovation

    • Don Lenihan, Senior Associate, Policy Engagement, Canada2020
    • Simon Giles, Managing Director and Global Cities Lead, Accenture, UK
    • Bernie Etzinger, Executive Director, Digital Strategy, Privy Council Office (Central Innovation Hub)
    • Kevin Chan, Head of Public Policy, Canada, Facebook
     Moderator  James Baxter, Editor & Publisher, iPolitics

    Theme: In the recent federal elections, Canadians signaled that they are ready for change. In order to deliver the change Canadians desire effectively, governments need new ways to measure and evaluate what they do and what citizens want. We need social and environmental measures that are as robust and informative as existing economic measures. Whether it is polling Canadian opinions, instituting new environmental policies like cap-and-trade or legislating hybrid organizational forms that allow businesses to fulfill social, environmental and governance missions, we need to be able to measure, demonstrate and evaluate multi-dimensional progress. This requires the use of direct consultations and indirect data analysis techniques in order to ensure that our conclusions and the decisions we take are both democratically and statistically informed.


    • How do we best ensure an accurate representation of Canadian opinions, as we utilize new information gathering technologies and techniques?
    • Should we allow policy to be dictated by public opinion in every case? What is the role of leadership in such a quantifiable, measurable, digital universe?
    • As we we seek to quantify environmental and social outcomes, how do we avoid unhelpful or distortionary marketization of these outcomes?
    • In embracing evidence-based decision making, how do we dis-incentivize it’s opposite: decision-based evidence making?
    3:30 Session 7 (Research Agenda)

    Advancing Digital Governance: The Role of Research and Engagement

    • Evert Lindquist, Professor, School of Public Administration, University of Victoria
    • Amanda Clarke, Assistant Professor, School of Public Policy & Administration, Carleton University
    • Sandra Toze, Assistant Professor; Director, School of Information Management, Dalhousie University
    • Maryantonett Flumian, President, Institute on Governance
    Moderator Peter Jones, Associate Professor, OCAD University
    4:30           Closing Remarks

    Institute on Governance

    Founded in 1990, the Institute on Governance (IOG) is an independent, Canadian, not-for-profit public interest institution, headquartered in Ottawa with an office in Toronto.

    Our mission is to advance better governance in the public interest, which we accomplish by exploring, developing and promoting the principles, standards and practices that underlie good governance in the public sphere, in Canada and abroad.

    Over the past 20 years, the IOG has undertaken over 1,000 projects in Canada and 35 other countries.

    The IOG has a uniquely broad organizational vision, having worked in all regions of the country with a varied portfolio of stakeholders, including federal, provincial and municipal governments, First Nation, Métis and Inuit governments, and private sector stakeholders. We are able to draw from the wide-ranging expertise of our colleagues who have worked both in Canada and abroad, across all sectors of society in a wide range of subjects.

    Our work is underpinned by extensive research in all areas of governance. The Institute’s current activities fall within the broad themes of public governance, modernizing government, not-for-profit governance, digital governance, and indigenous governance.

    We consult on governance issues, conduct assessments and evaluations, undertake policy-relevant research, and publish results in the form of policy briefs and research papers. We also provide training and advice on governance matters to organizations in the public, private and non-profit sectors.

    The IOG’s deep understanding of digital challenges is supplemented by our extensive work across the country on issues relating to public service modernization, service transformation, and Indigenous governance, as well as oversight and accountability.

    Inst. on Governance ‏@IOGca 


    Centre for Public Impact

    The Centre for Public Impact has been established to help leaders turn ideas into impact. We are a not-for-profit foundation, funded by The Boston Consulting Group that brings together world leaders to learn, exchange ideas and inspire each other to strengthen the public impact of their organisations. Sharing insights from around the world, our global forums highlight what has worked and where challenges require new approach.

    ‘Public impact’ is what governments can achieve for their citizens. Our events, workshops and roundtables promote debate and draw out the experiences that lead to a greater understanding of how public impact can be achieved. Our global networks of experts – practitioners, specialists and leading thinkers – bring fresh insights and ideas to help governments deliver the outcomes that citizens expect.

    We connect governments with leading impact thinkers from around the world. We collaborate and work in partnership with governments, not-for-profits, the private sector and academics to share thinking on public impact. Ours is a global forum where leaders can learn, share ideas and inspire each other to achieve better outcomes for citizens.

    Our work is overseen by a Board of Trustees co-chaired by Sir Michael Barber, the former head of the UK Prime Minister’s Delivery Unit, and Hans-Paul Bürkner, the Chairman of BCG. Our Advisory Board is comprised of independent, international experts in public service delivery.

    Join the conversation and help us turn ideas into impact.


  • Keynote Speakers


    Mike Bracken
    Chief Digital Officer, The Co-operative Group, UK, Former Chief Digital Officer

    BrackenMike Bracken was a founder of the Government Digital Service in the UK in 2011, an organisation which has been copied in several countries including the USA and Australia. As part of Francis Maude’s Efficiency and Reform Group, GDS established a single platform for Government in GOV.UK, transformed 25 of the largest public service organisations and saved over £4bn over the course of the coalition Government (2010-2015). Previously a digital executive at The Guardian and having worked in 5 sectors in 15 countries, he is currently Chief Digital Officer of the Co-operative Group in the UK, a £10bn mutual organisation, and advises Governments and large organisations around the world via his consultancy, He is @MTBracken and his personal website is

    The Honourable Bardish Chagger, PC MP
    Minister of Small Business and Tourism

    Bardish-ChaggerThe Honourable Bardish Chagger, Member of Parliament for Waterloo, was appointed Minister of Small Business and Tourism on November 4, 2015. A natural leader and organizer, Ms. Chagger is devoted to inclusion and community building. From assisting with recreational sports for kids to volunteering with seniors, she is committed to strengthening the bonds of the Waterloo community.

    In her role with the Kitchener–Waterloo Multicultural Centre, Ms. Chagger has worked to foster diversity within the community, providing opportunities for social and economic engagement. As the former executive assistant to the Honourable Andrew Telegdi, she gained a deep understanding of the issues that are important to residents of Waterloo, including manufacturing, technology and innovation.

    Passionate about community involvement, Ms. Chagger has lent her support to many different causes and organizations, including the Rotary Club of Waterloo, Interfaith Grand River and the Workforce Planning Board of Waterloo Wellington Dufferin. She considers herself part of the Charter of Rights and Freedoms generation and has participated in policy conferences on many issues, including the advancement of same-sex marriage rights and the national manufacturing strategy.

    The Minister graduated from the University of Waterloo with a Bachelor of Science. In 2012, The Waterloo Region Record recognized her as one of “40 under 40” who would lead the Region of Waterloo into the future.

    Frank L. Graves
    President, EKOS Research Associates Inc.

    photo-Graves-2015-3Mr. Graves is one of Canada’s leading public opinion, social policy and public policy experts as well as being one of its leading applied social researchers. In 1980, he founded EKOS Research Associates Inc., an applied social and economic research firm. Under the leadership of Mr. Graves, EKOS has earned a reputation for creative and rigorous research in the areas of public policy, social policy and program evaluation and as a leader in innovative survey techniques and methodology. During his career he has directed hundreds of large scale studies of Canadian attitudes to a vast array of issues. Mr. Graves has conducted several major evaluations and has been studying changes in

    Canadian workplaces for the past twenty years. Mr. Graves was named a Fellow of the Marketing Research and Intelligence Association (MRIA), the highest professional designation in the marketing research industry in Canada.


    The Rt Hon. Lord Maude of Horsham, PC
    Former Minister for the Cabinet Office, UK

    Francis-MaudeFrancis Maude has three decades of high-level international experience in business and government.

    Between his two periods of political and public service, Francis Maude served as Global Head of Privatisation at Morgan Stanley. In his early ministerial career, he served as Minister for Europe and Hong Kong/China as well as Minister for Corporate Affairs, and Financial Secretary to the Treasury. He subsequently served as Shadow Chancellor of the Exchequer and Shadow Foreign Secretary.

    Success in the 2010 election saw Francis appointed Minister for Cabinet Office and Paymaster General. During his tenure, British Government became world leader for digital government, creating the Government Digital Service (GDS) now replicated by governments across the globe. He drove the government’s cost-cutting efforts, structural and cultural reforms to Civil Service programs and reformed the commercial function of government, renegotiating contracts and cutting costs.

    Francis also led the Government’s programmes on open data and transparency, cyber security, and social investment. He guided the UK to be the top-ranked country for open government; chaired the newly-formed Open Government Partnership (OGP), now joined by over seventy governments, and created a “modern privatisation” programme, spinning out over 100 public services into staff-led private and social enterprises. He was also responsible for the creation of the world’s first social investment bank, Big Society Capital. Most recently, as Trade Minister, he led international trade negotiations and initiated substantial reform of Britain’s export promotion agency.

    Don Tapscott
    CEO, The Tapscott Group

    Don Headshot_Don Tapscott, CEO of The Tapscott Group, is one of the world’s leading authorities on the impact of technology on business and society. He has authored over 15 books including Wikinomics: How Mass Collaboration Changes Everything which has been translated into over 25 languages.

    Don’s next and perhaps most ambitious book is co-authored with his son, startup CEO and bitcoin governance expert Alex Tapscott. Blockchain Revolution: How the Technology Underlying Bitcoin is Changing Business, Money and the World will be published by Penguin Random House on May 10th and is, according to HBS’s Clay Christensen, “the book, literally, on how to survive and thrive in this next wave of technology-driven disruption” and, “likely to become one of the iconic books of our time.”

    In 2015, Don became a member of the Order of Canada, and was ranked the 4th most influential management thinker in the world by Thinkers50. He is Adjunct Professor at the Rotman School of Management, a Fellow of the Martin Prosperity Institute at the University of Toronto, and Chancellor of Trent University in Ontario.

    It is hard to imagine anyone who has been more prolific, profound, and influential in explaining today’s technological revolutions and their impact on the world.



    Catherine Clark
    President, Catherine Clark Communications Inc

    CATHERINE-CLARKCatherine Clark is a nationally respected broadcaster, public speaker, emcee and writer, and the President of Catherine Clark Communications Inc.

    Through her work in television and radio, Catherine has interviewed Canada’s most influential people to reveal the personal, human side of public life. She also hosted and co-produced The Residences, a television documentary series offering an unprecedented look behind the scenes at the homes of Canada’s leaders at Rideau Hall and 24 Sussex Drive.

    Catherine is the Giving Back columnist for Ottawa at Home Magazine, has written for the Toronto Star and The Ottawa Citizen, and been published in The Globe and Mail, Canadian Living and Magazine FORCES.

    Catherine is a member of the national board of CARE Canada and sits on the organizing committee of the Politics and the Pen Gala benefitting The Writers’ Trust. She has been named one of Ottawa’s Top Forty Under 40 for 2016.

    Panelists & Speakers


    Terry Ansari
    Vice President, Strategic Engagement, Adobe

    Terry Ansari is Vice President, Strategic Engagement at Adobe.

    He has over 30 years of strategy, sales and business leadership experience in the technology industry with startups, recognized pioneers and visionary organizations such as Oracle, Microsoft, SAP, Accenture & Cisco. Terry has a well-earned reputation for breakout thinking and breakthrough work in the most complex business and sales climates.

    Terry is also proudly engaged in community and professional circles. His participation with business and advocacy associations has included numerous local & national organizations, where he has served as both contributor and speaker.



    Anil Arora
    Assistant Deputy Minister,
    Health Products and Food Branch, Health Canada

    Anil-AroraAnil Arora has led significant transformational initiatives at senior levels within the federal government. In his current role as Assistant Deputy Minister of Health Canada’s Health Products and Food Branch, Mr. Arora is responsible for leading a large and complex organization responsible for managing the health-related risks and benefits of health products and food for all Canadians.

    Before joining Health Canada, in his role as Assistant Deputy Minister and Senior ADM, Mr. Arora led the Strategic Policy, Science and Policy Integration, the Corporate Management Services and the Minerals and Metals sectors at Natural Resources Canada and prior to that, oversaw the Social, Health, Census and Labour Statistics survey programs at Statistics Canada.

    Anil has led large high-profile horizontal policy issues, legislative and regulatory reform, and overseen large national programs, working with high-energy, multi-disciplinary teams comprising scientists and experts from various domains. His experience spans all three levels of government, the private sector and international organizations such as the UN and the OECD.

    Anil currently serves as chair of the International Coalition of Medicines Regulatory Authorities (ICMRA)—an executive level, strategic coordinating, and leadership entity that provides direction for a range of areas that are common to many regulatory authorities’ missions.

    Mr. Arora has completed the Canada School of Public Service’s Advanced Leadership Program, the Public Sector Management and Governance graduate program at the University of Ottawa, and obtained his B.Sc. from the University of Alberta.

    Margaret Biggs
    Skelton-Clark Fellow, Queen’s University

    MargBiggsPhoto_1024Margaret Biggs served as President of the Canadian International Development Research Agency (CIDA) from 2008 to 2013, overseeing Canada’s international development and humanitarian assistance efforts worldwide. Ms. Biggs played a lead role in Canada’s G8 Muskoka Initiative on maternal, newborn and child health and contributed to major foreign policy priorities including the whole-of-government mission in Afghanistan.

    In her 30 year career in the Federal Public Service Ms. Biggs acquired extensive policy, management, governance and communications experience. She served as Deputy Secretary to the Cabinet and Assistant Secretary, Priorities and Planning, in the Privy Council Office. During the earlier years of her career Ms. Biggs was responsible for strategic policy and programs related social development, labour market policy, skills and learning. She played a lead role in the development of the National Child Benefit and the National Children’s Agenda.

    From 2014-2016 Ms. Biggs was the Skelton-Clark Fellow in the School of Policy Studies, Queen’s University. In 2015 she co-led with John McArthur “Towards 2030: Building Canada’s Engagement on Global Sustainable Development”, a Centre for International Policy Studies’ Canada and the World Policy Report. Ms. Biggs has represented Canada in numerous international fora and served on numerous Boards and Advisory Committees, including the Board of Governors for the International Development Research Centre and Alternate Governor to the World Bank. She is a graduate of the University of British Columbia and the Norman Patterson School of International Affairs, Carleton University.

    Danny Buerkli
    Programme Director, Centre for Public Impact

    DannyDanny is the Centre for Public Impact’s Programme Director overseeing its global activities, its research and partnerships. The Centre is a not-for-profit foundation dedicated to improving the positive impact governments achieve for their citizens. Danny has a particular interest in the use of evidence in policymaking and in “algorithmic” governance as well as its regulation. Previously he was a strategy consultant at The Boston Consulting Group in Berlin where he worked on digital innovation issues. Having spent time in the California Bay Area, Danny graduated from Stanford with a degree in International Policy and has previously worked for an international think tank at ETH Zurich.

    Jocelyne Bourgon
    President, Public Governance International

    JBourgonMrs. Bourgon is the founding President of PGI, President Emeritus of the Canada School of Public Service and the Project Leader of the New Synthesis Initiative. She served as Deputy Minister in several major departments and as Clerk to the Privy Council and Secretary to the Cabinet for Canada. Mrs. Bourgon has vast international experience. She served as President of the UN Committee of Experts in Public Administration, President of the Commonwealth Association for Public Administration & Management (CAPAM) and Ambassador at the OECD.


    Davide Cargnello
    Chief Research Officer, Institute on Governance

    Davide is the Institute’s Chief Research Officer. His research expertise lies in institutional and applied ethics, accountability, governance risk, political theory, theories of public administration and digital era governance.

    Before joining the Institute, Davide was a lecturer at the University of Oxford, where he taught ethics and political theory, and a postdoctoral fellow and visiting scholar at McGill University.

    He holds a doctorate in ethics from the University of Oxford, a master’s in public administration from Carleton University, a master’s in philosophy from the University of Oxford, and a bachelor’s degree in philosophy and German from McGill University.


    Kevin Chan
    Head of Public Policy, Facebook, Canada

    kevinchangKevin Chan is Head of Public Policy, Canada for Facebook. Kevin was previously Deputy Secretary-General of McGill and Non-Residential Fellow at Stanford’s Center for Internet and Society, and before that held executive roles in the Privy Council Office and the Office of the Privacy Commissioner of Canada. He sits on various boards including Big Brothers Big Sisters Canada, MediaSmarts, the Dean’s Council at the Ted Rogers School of Management, and Canada 2020. He is a co-founder of DreamCatcher Mentoring, which won a Martin Aboriginal Education Initiative Award, and has held visiting appointments at Simon Fraser University. Kevin graduated from Harvard Kennedy School, the Ivey Business School and the Royal Conservatory of Music. A 2004 Action Canada Fellow and a 2013 CommunityShift Fellow, he is a recipient of the Public Service Award of Excellence and the Queen’s Diamond Jubilee Medal.

    Corinne Charette
    Senior Assistant Deputy Minister and Chief Digital Officer, Innovation, Science and Economic Development Canada

    CharetteCorinne Charette was appointed to the position of Senior Assistant Deputy Minister of the Spectrum, Information Technologies and Telecommunications (SITT) sector on March 16, 2015. The SITT sector is housed within the Department of Innovation, Science and Economic Development (ISED). Whose mission is to foster a growing, competitive knowledge based economy. In her role as Senior ADM, Ms. Charette supports Canada’s transition to a digital economy by promoting the development and use of world class information and communications technologies. Her oversight responsibilities include managing the radio spectrum including spectrum auctions, licensing and compliance, supporting the security and emergency management of Canada’s telecommunications infrastructure, responsibility for Canada’s online privacy and data protection framework (PIPEDA), and research in wireless communications technologies.

    In addition to her responsibilities as Senior ADM, Ms. Charette was also named Chief Digital Officer (CDO) for the Department (effective December 2015). As CDO, she will establish a digital roadmap to drive the adoption of the Business Number across ISED and other government departments, ensuring that the various digital transformation initiatives within the portfolio and OGD’s, are aligned.

    Before joining ISED, Ms. Charette was the Chief Information Officer of the Government of Canada, Treasury Board Secretariat (TBS), a position she held since May 4, 2009. She came to the TBS from Transat A.T. Inc., where she was Vice-President and Chief Information Officer. She also served as Senior Vice-President, Internet Channel, for the Canadian Imperial Bank of Commerce and was a Partner with KPMG Consulting, leading their e-Business practice.

    Ms. Charette holds a Bachelor of Science degree in engineering from Concordia University and is a professional engineer. In June, 2011, she received an honorary degree of Doctor of Laws from Concordia University.


    Amanda Clarke
    Assistant Professor, School of Public Policy and Administration, Carleton University

    ClarkeAmanda Clarke is an Assistant Professor at Carleton University’s School of Public Policy and Administration. Clarke’s research spans digital government, public sector reform and civic engagement. She is currently leading a SSHRC funded project on civic technologies, researching digital era policy design and completing a book on open government and innovation in the Government of Canada. From 2010 to 2014, Amanda was a Trudeau Scholar, an Oxford University Press Clarendon Scholar and a Doctoral Fellow of the Social Sciences and Humanities Research Council of Canada. Amanda completed a PhD at the University of Oxford’s Internet Institute in 2014. Prior to doctoral studies, Amanda completed degrees in Humanities and International Affairs at Carleton University, and worked for the Library of Parliament’s research service.

    David Eaves
    Fellow and Adjunct Lecturer, Kennedy School of Government, Harvard University

    David EavesA public policy entrepreneur, and expert in information technology, innovation and government, David Eaves serves as a fellow and adjunct lecturer at the Belfer Center, at the Kennedy School of Government at Harvard University.

    In 2009, as an adviser to the Office of the Mayor of Vancouver David proposed and helped draft the Open Motion which created one of the first municipal open data portals in the world. He subsequently advised the Canadian government on its open data strategy where his parliamentary committee testimony laid out the core policy structure that has guided multiple governments approach to the issue. He has also advised numerous local, state and national governments advising on technology and policy issues, including sitting on Ontario’s Open Government Engagement Team in 2014-2015.

    In addition to working with government officials, David served as the first Director of Education for Code for America – training each cohort of fellows for their work with cities. David has also provided training and support to 18F and the Presidential Innovation Fellows program at the White House.

    Twitter: @daeaves

    Maryantonett Flumian
    President, Institute on Governance

    As the President of the Institute on Governance, Maryantonett Flumian is responsible for the development of the Institute’s vision and strategic direction, project and partnership development, and the fostering of programs to promote public discussion of governance issues.

    She is a seasoned senior executive at the Deputy Minister level in the Canadian federal Public Service with more than 20 years of large-scale operational experience in the economic, social and federal/provincial domains. She is internationally recognized for her work as a transformational leader across many complex areas of public policy and administration such as labour markets, firearms, fisheries, and environmental issues. She was the first Deputy Minister of Service Canada. Her current research focuses on leadership, collaboration, governance, and the transformational potential of technology primarily in the area of citizen-centered services. Maryantonett was at the University of Ottawa between 2006 and 2009 initiating programming for the development of senior public service leaders.

    Maryantonett sits on the advisory board of the Harvard Policy Group, John F. Kennedy School of Government, and the advisory group of nGenera’s Government 2.0: Wikinomics, Government and Democracy research program. Maryantonett holds a Master’s Degree in History and completed comprehensive exams towards a PhD in History at the University of Ottawa./p>

    Dan Gardner

    dustjacket pic bwTrained in history and law, Dan Gardner is an award-winning journalist, a New York Times best-selling author, and a consultant whose clients include the Prime Minister’s Office.

    Gardner’s first book, Risk: The Science and Politics of Fear, was praised as “a cheery corrective to modern paranoia” by The Economist and “an invaluable resource for anyone who aspires to think clearly” by The Guardian.

    Gardner’s second book, Future Babble, examined the dismal record of expert forecasts. Harvard University psychologist Steven Pinker said Future Babble “should be required reading for journalists, politicians, academics, and anyone who listens to them.

    In September, 2015, Gardner and Wharton School psychologist Philip Tetlock published Superforecasters: The Art and Science of Prediction, which was a New York Times bestseller and was selected as one of the Best Books of 2015 by Bloomberg and The Economist.

    Gardner’s books have been published in 21 countries and 17 languages.

    Simon Giles
    Managing Director & Global Cities Lead Accenture, UK

    SimonGilesAccentureMr. Giles leads the Accenture Global Cities team that is focused on developing solutions for existing and new build cities that have technology at the core. He currently works with city, regional and national governments and developers in Asia, Europe, the Middle East and the Americas. Over the last decade he has advised the World Economic Forum on Smart Grids, the future of Urban Development and Green Growth Strategies and is currently sitting on the Singapore Government’s Young Urban Leaders group.

    His expertise spans sustainable economic development strategies, governance, financing strategy, citizen engagement and digital master planning. He is currently working closely with governments in the Middle East and Asia on Smart Nation initiatives that create cross cutting digital platforms for public service delivery.

    Ursula Gobel
    Associate Vice-President, Future Challenge, Social Sciences and Humanities Research Council (SSHRC)

    Ursula Gobel was appointed associate vice-president, future challenges, at SSHRC in April 2014. In her role, she collaborates with the research community and partners across the public, private and not-for-profit sectors to advance the social sciences and humanities contributions toward meeting future, long-term societal challenges and opportunities.

    Ursula joined SSHRC in 2007 as director of communications. Overseeing the development and implementation of strategic communications for SSHRC, as well as for several international programs, including the Canada Research Chairs and Canada Excellence Research Chairs, on behalf of Canada’s three federal research granting agencies.

    Ursula brings 30 years of experience in leadership and management across the public, private and not-for-profit sectors, including at the National Gallery of Canada. She has been an active volunteer at the Canadian Sport Tourism Alliance, the Canadian Tourism Commission, and for the United Way, as well as at numerous regional economic development agencies.

    Ursula holds executive leadership training from Queen’s University, and as well as business and economics diplomas from Algonquin College and John Abbott College.

    Dr. Peter Jones
    Associate Professor, Faculty of Design

    PJ-Headshot-MDr. Peter Jones, an associate professor in the Faculty of Design at OCAD University in Toronto, has helped design and teaches in two first-in-North America graduate programs, the MDes Strategic Foresight and Innovation and the Design for Health Masters (starting in 2016). He teaches and studies the emerging fields of systemic design, including social system design and mapping and multistakeholder decision-making for civil and policy dialogues. Peter wrote the groundbreaking book Design for Care (Rosenfeld, 2013) and has published two other books in organizational studies. He founded and organizes Toronto’s open dialogue series Design with Dialogue, a community of practice for transformational inquiry led by design thinking and creative facilitation.

    Jean-Noé Landry
    Executive Director, Open North

    Don LenihanJean-Noé Landry is the Executive Director of Open North, Canada’s leading not-for-profit organization specialized in open data. Open North works with parliaments, civil society, media organizations, and governments at all levels of jurisdiction to develop tools, strategies, and processes to increase transparency, accountability, and civic engagement.Open North’s online budget simulator, Citizen Budget, is being used by more than 50 municipalities across North America. Open North is also a member of the Open Government Partnership’s open data working group, which is co-chaired by Canada. The OGP is the global network dedicated to the advancement of open government commitments and best practices. Jean-Noé recently co-founded the Canadian Open Government Civil Society Network, the permanent consultation mechanisms with Canadian civil society on open government. Jean-Noé has lead open data feasibility studies, road map design processes, and external open data stakeholder assessments for cities and federal agencies, including most recently for Immigration, Refugee, Citizenship Canada (IRCC) with settlement organizations. Jean-Noé has more than 14 years of democratic development and applied research experience, having worked in 10 countries with a range of stakeholders, including local and national governments. He advises the Government of Ukraine’s e-governance agency on its open data strategy, policies, and workplan. He is especially interested in data-driven policy development, the impact of open data on organizational cultures, and building the conditions for dynamic, diverse and innovative open data ecosystems.

    Donald G. Lenihan
    Senior Associate, Policy and Engagement, Canada 2020

    Don LDr. Don Lenihan is Senior Associate, Policy and Engagement, at Canada 2020, Canada’s leading, independent progressive think-tank. He is an internationally recognized expert on public engagement, Open Government and democracy.

    In April 2016, Don completed a year-long assignment as Ontario’s principal advisor on the Open Dialogue project, which used four demonstration projects to test and develop a public engagement framework for the Government of Ontario.

    In 2014, Don led an Expert Group process for the UN and the OECD on public engagement models to support the post-2015 UN agenda on sustainable development. He also served as Chair of the Open Government Engagement Team for the Government of Ontario in 2014 – 15.

    Don has over 25 years of experience as a project leader, writer, speaker, senior government advisor, trainer and facilitator. Throughout his career, he has developed and led many research and consultation projects involving senior public servants, academics, elected officials, journalists and members of the private and third sectors from across the country. He is the author of numerous articles, studies and books, and a weekly columnist for National Newswatch. He earned his PhD in political theory from the University of Ottawa.

    Evert Lindquist
    Professor, School of Public Administration, University of Victoria, Editor Canadian Public Administration

    Evert Lindquist Sept 2012 - CroppedDr. Evert Lindquist is Professor in the School of Public Administration, University of Victoria, British Columbia, Canada, and Editor of Canadian Public Administration, the Institute of Public Administration of Canada’s flagship journal. He has published on topics relating to public sector reform, governance and decision-making, central agencies and their initiatives, policy capability, think tanks and consultation processes, horizontal management, government-non profit relations, and policy visualization. His most recent publications are: The Global Financial Crisis and its Budget Impacts in OECD Nations: Fiscal Responses and Future Challenges (Edward Elgar, 2015), eds. J. Wanna, E. Lindquist, and J. de Vries; “Visualization Meets Policy Making: Visual Traditions, Policy Complexity, Strategic Investments” in Governance in the Information Era: Theory and Practice of Policy Informatics (Routledge, 2015); and “Deliverology: Lessons and Prospects,Canadian Government Executive (March 2016)). He is principal investigator for a SSHRC partnership development grant with university, non-profit and other partners on ‘Digital Governance: Transforming Government for the Digital Era” (2014-16).

    Rodney MacDonald
    Head of Public Policy, Intuit Canada

    Rodney HeadshotRodney MacDonald is the Head of Public Policy for Intuit Canada, maker of Canada’s most widely used tax and bookkeeping software, TurboTax and Quickbooks. He has worked extensively in senior roles in the Government of Canada, serving in the Offices of the Prime Minister and the Minister of Industry. He has previously held public policy roles in the financial services and automotive sectors where he worked on a broad scope of issues including free trade, impacts of preferential tariffs, Canada-USA regulatory harmonization and global pricing strategy in electronic payments.

    Rodney lives in the Greater Toronto Area with his wife and three children.

    Matthew Mendelsohn
    Deputy Secretary to the Cabinet for Results and Delivery, Privy Council Office

    MendelsohnMatthew Mendelsohn is the Deputy Secretary to the Cabinet for Results and Delivery in the Privy Council Office, leading the federal government’s Results and Delivery Unit.

    Prior to returning to the federal public service, Matthew was the founding Director of the Mowat Centre, a public policy think tank in the School of Public Policy & Governance at the University of Toronto. During that time he published and lectured widely on government transformation, democratic institutions and intergovernmental politics.

    Matthew is a former Deputy Minister and Associate Secretary to the Cabinet with the Ontario government and a former Senior Adivsor in the federal government’s Privy Council Office.

    Matthew received his B.A. from McGill University and Ph.D. from the l’Université de Montréal, and held a post-doctoral fellowship at the University of British Columbia. He was a tenured faculty member in the Department of Political Studies at Queen’s University for 10 years and has been an active volunteer board member for many not-for-profit organizations that support community engagement and improved social and economic outcomes.

    Kathleen Monk
    Public Affairs Consultant

    KM-46Kathleen is a public affairs and campaign consultant with over 15 years of experience in media, government and the non-profit sector.

    A prominent and sought-after media commentator on politics and public affairs, Ms. Monk appears regularly on CBC The National’s preeminent political panel, The Insiders, and provides analysis for CBC News Network’s Power and Politics.

    Ms. Monk was the founding Executive Director of the Broadbent Institute, a progressive organization focused on public policy and training. Prior to that, she served as Director of Strategic Communications for New Democrat Party leader Jack Layton and was the Campaign Spokesperson & Media Director during the 2011 Canadian federal election campaign.

    Before entering her career in politics, Kathleen worked in newsrooms in Toronto, Ottawa and Washington.

    Kathleen appears regularly as a guest speaker for businesses and organizations where she speaks on Canada’s political landscape, campaigns and progressive politics. She remains an active volunteer with Equal Voice where she focuses on how to field, nurture and promote more women candidates to every level of political office in Canada.

    Tim Powers
    Vice-Chairman, Summa Strategies. Chairman, Abacus Data

    Tim Powers is the Vice-Chairman of Summa Strategies and the Chairman of Abacus Data, an opinion research company, both headquartered in Ottawa.

    With more than 20 years of experience in politics and government, Tim succeeds in getting clients results by carefully planning and executing successful strategies in communications, public affairs, and government relations.

    Tim has participated extensively in many aspects of the Canadian political process. He has served as an advisor to both national and provincial party leaders, as well as federal cabinet ministers. He was an aboriginal affairs negotiator for the federal government and an academic research fellow, writing extensively on the Innu of Davis Inlet, Labrador.

    Tim is a regular and respected political commentator, appearing frequently on CBC’s “Power and Politics” and on Ottawa radio station CFRA. When in Newfoundland, Tim steps in to host, Back Talk, a VOCM call in radio show. His insight is routinely sought by the Hill Times newspaper, where he publishes a column.

    Tim has a Bachelor of Arts degree from Memorial University of Newfoundland, a Master of Arts degree (Atlantic Canada Studies) from St. Mary’s University, and a Master of Sciences degree (Media and Communications) from the London School of Economics. He is a graduate of ICD-Rotman Directors of Education program and has obtained the Institute of Corporate Directors, ICD.D designation. Tim has also studied Public Sector Management at Harvard University.

    He is a member of the board of Rugby Canada and the Smiling Land Foundation.

    Althia Raj
    Ottawa Bureau Chief, Huffington Post Canada

    RajAlthia Raj is The Huffington Post Canada’s Ottawa bureau chief.

    Prior to joining HuffPost in 2011, Althia worked as a national political reporter for Postmedia News. She has covered Parliament Hill on and off since 2006, writing for Sun Media and producing for CTV and for CBC Radio’s “The House.” Althia is a frequent contributor on CBC’s The National’s At Issue panel. She can also be seen and heard on CBC’s Power and Politics, CTV’s Question Period and various CPAC programs.

    She can be found on Twitter @althiaraj and on Facebook

    Tom Steinberg
    Founder and Director, mySociety

    glassesTom Steinberg was the founder and director of the international social enterprise mySociety. In this role he helped to launch a variety of civic technology websites and apps that focused on holding power to account, and improving the experience of service delivery. Over a decade Tom grew an organisation that helped NGOs, journalists and regular citizens in dozens of countries to launch websites that helped people to ask governments for answers to questions, and to build relationships with politicians.

    Outside of mySociety, Tom was frequently asked by governments to help formulate policy advice relating to digital issues. He was the lead author of the ‘Power of Information Review’, a report by the UK government that helped kick-off the contemporary wave of interest in government data in all forms. He is now a consultant and writer on tech and social impact issues, being Senior Contributing Editor at Civicist, a publication focused on the Civic Technology sector.

    Sandra Toze
    Assistant Professor and Interim Director of the School of Information Management

    Toze_Portrait2015Dr. Sandra Toze is an Assistant Professor and Interim Director of the School of Information Management. Her research is focused on understanding the ways in which the modern workplace is being transformed through innovative information and knowledge management practices, facilitated by technology and increased collaboration. Specifically, she is exploring how the key digital changes including social, mobile, analytics, cloud and automation are affecting how we find, interact and use information to solve problems, and to learn. Her research is organized around three related interests: 1) the collaborative information processes of groups; 2) the shift to digital governance; and 3) social and mobile information interactions. She recently completed her Interdisciplinary PhD at Dalhousie. Dr. Toze has participated in several large Canadian research projects including the NSERC funded Network for Collaborative Technologies through Advanced Research (NECTAR) and Graphic Animation and New Media (GRAND), a National Centre of Excellence. Prior to her academic career, Sandra worked as a Director of Information Services for leading Financial Services companies including CIBC Wood Gundy and National Bank Financial.

    Anthony Williams
    Co-founder and President, Centre for Digital Entrepreneurship and Economic Performance

    Anthony D. Williams is co-founder and president of the Centre for Digital Entrepreneurship and Economic Performance (DEEP Centre) and co-author (with Don Tapscott) of the groundbreaking bestseller Wikinomics and its follow-up Macrowikinomics: New Solutions for a Connected Planet.

    Anthony is an expert advisor to the Markle Foundation’s Initiative for America’s Economic Future, a senior fellow for innovation with the Lisbon Council in Brussels, executive editor for the Global Solutions Network at the Martin Prosperity Institute and chief advisor to Brazil’s Free Education Project, a national strategy to equip 2 million young Brazilians with the skills required for a 21st Century workforce.

    Anthony was recently a committee member of the National Research Council’s Committee on Science for the EPA’s Future, a visiting fellow with the Munk School of Global Affairs at the University of Toronto and Program Chair for the 18th World Congress on Information Technology in Montreal. His work on technology and innovation has been featured in publications such as the Huffington Post, BusinessWeek, Harvard Business Review and the Globe and Mail. He is currently at work on a new book on how micro-multinationals are revolutionizing work, life and the global economy.

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