IOG Launches Results and Delivery Workshop
On July 25, the IOG, in partnership with the Performance and Planning Exchange (PPX) launched a sold-out workshop and learning event, attended by over 50 participants that explored the implications and requirements of the new Treasury Board Policy on Results that came into effect July 1.
The event began with a dinner featuring three keynote speakers. Francis Bilodeau, Assistant Secretary to the Cabinet, Results and Delivery, Privy Council Office, Tolga Yalkin, Acting Executive Director, Program Performance and Evaluation Treasury Board of Canada Secretariat and Maryantonett Flumian, President, Institute on Governance. All three emphasized that the new government and Canadians expect the public service to deliver results on the government’s priorities and stated outcomes. The collection and use of data was underscored as key to measuring and reporting results. Equally crucial to success are horizontal collaboration within and outside government, putting the ‘I’ back into accountability and monitoring for course correction.
The following day participants heard from departments well along the Results and Delivery journey who shared best practices and lessons learned. All presenters agreed that a significant culture change in government is needed to make Results and Delivery meaningful and for it to work. As well, they agreed that if done properly, it represents a tremendous opportunity to public servants and departments to ‘ tell their program’s performance story’.
Near the end of the day, participants were asked to develop strategies they would present to managers, deputy ministers and central agencies. The group reported their advice to ensure successful implementation of Results and Delivery would be:
- Manage change, promote continuous learning and recognize that performance management isn’t everything.
- Empower staff – Results and Delivery is not a new concept and public servants have the skills to implement with the support of senior management and central agencies.
- Address timelines – acknowledge the urgency to implement, allow for imperfections and course correction within a 1 – 3 – 10 year framework.
- Reassign resources as necessary.
To Deputy Ministers
- Clarify expectations and accountabilities.
- Create the appropriate governance and structures to enable data collection and sharing.
- Promote engagement – consult with departmental staff and implement a change communication strategy.
- Manage change, have tolerance for risk taking, course correction and continuous improvement.
To Central Agencies
- Encourage continuous learning – use pilot projects and first adapters for lessons learned.
- Enable horizontal collaboration and interdepartmental communication.
- Support engagement and collaboration outside departments – communicate with external stakeholders.
Building on the success of this workshop, and in response to the ongoing demand from public servants, the IOG has developed two new Results and Delivery courses offered on August 8 and August 11.
August 8 – “How to Prepare Your Organization for Deliverology” see http://iog.ca/events-courses/prepare-organisation-deliverology-delivery-results/
August 11 – “Building a Performance Measurement Framework” see http://iog.ca/events-courses/performance-measurement-what-is-it-and-why-does-it-matter
Discounts are available for participants who register for both courses. Contact Toby Fyfe at 613-562-0090 X 242 or tfyfe@IOG.ca