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IOG Hosts Capacity Development Workshop on Citizen-Centric Government with IDB

Sylvain Dubois, VP Public Governance sharing thoughts on the management of integrated citizen centred services and lessons on Service Canada.

Sylvain Dubois, VP Public Governance sharing thoughts on the management of integrated citizen centred services and lessons on Service Canada.

 

The Institute on Governance (IOG) was invited to implement a workshop at the fourth edition of the Inter-American Development Bank’s (IDB) Capacity Development Workshop on Citizen-Centric Government, an executive training for senior officials at the national and sub-national levels in Brazil. This edition was held at the National School of Public Administration (Escola Nacional de Administraçaõ Pública – ENAP) in Brasilia from June 27-29.

The methodology of the workshop focused on the practical application of knowledge to promote the generation of initiatives aimed at building more effective, efficient and open governments, with emphasis on the provision of services centered on the needs of the citizens and the private sector.

The IOG was well positioned to contribute to the discussion of a citizen-centric government, as the pre-eminent, independent Canadian source of knowledge, research and advice on governance. The IOG was represented by VP Public Governance Sylvain Dubois, who held the position of Senior Director General of Service Integrity at Service Canada and Deputy Chief Electoral Officer of Canada, and Senior Associate Peter Bruce, former Senior Assistant Deputy Minister of Shared Services Canada.

 

Peter Bruce discussing the importance of analyzing big data when making decisions on service processes.

Peter Bruce discussing the importance of analyzing big data when making decisions on service processes.

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About the Authors

  • sylvain Dubois

    Sylvain Dubois

    Vice President - Public Governance

    Sylvain Dubois is Vice President – Public Governance at the Institute on Governance. Sylvain works in the Public Governance sector on various advisory projects and serves as a resource for the classroom in various training programs, notably the Executive Leadership Program. He is also involved as a resource in the Public Governance Exchange (PGEx), the IOG’s signature project on leading edge governance issues and practices.

    Sylvain holds a Bachelor and a master of laws, both from the University of Ottawa, and has been a member of the Quebec Bar since 1978. With more than 30 years in the Federal public service, Sylvain is an action and result-oriented executive. With experience in the public and private sector and at the international level, Sylvain possesses a strong legal background with proven expertise in governance, ethics, security and organizational development, acquired notably as Director of operations at the Machinery of Government Secretariat in the Privy Council Office. He also has a long experience in public policy acquired over a 20-year period in various departments and agencies, notably in Service Canada as Senior Director General of Integrity Services and as Deputy Chief Electoral Officer responsible for the political financing regulatory program. He also has a rich experience of negotiation and mediation, acquired among others during his eight years spent in the private sector. Experienced in the provision of strategic advice to senior executives, with ability to work across organizational boundaries and engage stakeholders effectively, Sylvain has demonstrated capacity to liaise with various audiences within and outside government and capacity to work with limited information and with a high tolerance for ambiguity. Sylvain is a team player, consensus builder and credible spokesperson with a keen sense of ethics and commitment. He has managed staff up to approximately 200 employees and budgets up to $22M. Sylvain is an active community volunteer.

    • 613-562-0090 ext. 263

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