What is Transformation All About? – CAPAM Article

IOG President Maryantonett Flumian and Senior Research Officer Nicholas Charney co-wrote an article in the most recent Commonwealth Innovations Review entitled “What is transformation all about?” reproduced below. You can download the entire review at The ultra-fluid consumer experiences created by market leaders such as Google and Amazon are driving up the demand for seamless citizen experience. While citizens can’t be reduced to consumers – the former implies far more than the latter – how people form their expectations and how… Read more

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